Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
If you only purchase one item, there is a 10% price increase applied. To avoid this increase, simply add more than one item of your choice to your order.
Yes, all of our fragrances are 100% original and authentic.
- Orders placed before 5 pm will typically be delivered the same day, though some may take 2-3 days.
- For other countries, the delivery takes 2 to 5 business days.
You can track your order status here Order Taracking
Creating an account on Fragrance Kw offers benefits such as faster checkout, access to order history and personalized recommendations, the ability to create a wish list, and easier customer service. To start Clicke Here
Login to your Account and edit shipping details. Dont’t forget to save after changes.
Yes, we take the security of our customers’ personal information very seriously. All transactions on our website are processed using secure encryption technology.
If you need to swap an item
Returns and Exchanges
- We offer simple returns within 14 days of purchase.
- You can return your product for store credit, a different product, or a refund to the original payment method.
- Returned items must have tags still on and be returned in original product packaging.
No Problem just reply to your order confirmation email or SMS. Our customer care department will guide you further.
If a replacement product is requested, it will be shipped within 1-3 business days of receiving the returned item(s).
Refunds will be processed to the original payment method within 3-7 business days of receiving the returned item(s).
No problem, just contact our customer care at +965 92296393
Yes you can! just contact our customer care at +965 92296393
If you have opted for get notified on the product itself you will receive an email when the product is back to stock.
Contact us
Address:
Pearl 2 Tower – 2nd floor, Ali Al-salem street, Block 12, Qibla, 14000, Kuwait.